Treatment in Action for Mental Health
Early diagnosis
& treatment
TeamCare
Solutions
Access to top
Psychiatrists & Physicians
86% of employees
return to work before advancing to LTD
TeamCare — Helping Employees Recover and Return to Work, Faster.
Early Intervention with Canada’s Leading Mental Health Care Experts
Medaca’s core service, TeamCare, is designed to deliver results at every stage of a mental health-related absence, from the earliest signs to more complex challenges. At its heart is one powerful idea: early, expert intervention makes all the difference.
TeamCare provides employees with rapid access to Canada’s top psychiatrists, within 15 business days - a dramatic improvement over the 6 to 12-month wait times typical in Canada. These psychiatrists work directly with the employee’s primary care provider to create coordinated, actionable treatment plans.
The result? Faster recovery, reduced disability durations, and more employees staying at or returning to work, healthier and supported.
TeamCare Stay At Work
Helping Employees Recover While They’re Still on the Job
Presenteeism, when employees are at work but struggling to function, is a hidden threat to workplace productivity. TeamCare Stay At Work addresses this through early intervention for employees who remain on the job but are experiencing mental health challenges.
Our psychiatrists and psychotherapists support recovery in real-time, helping employees regain stability and avoid unnecessary disability leaves. Studies show 80% of those receiving early treatment fully recover, and stay at work.
TeamCare Early LTD
Supporting Complex Claims in STD and Early LTD
When recovery stalls, TeamCare Late Stage steps in. This service is designed for employees in later stages of Short-Term Disability or early Long-Term Disability.
Our psychiatrists assess the individual’s condition and provide tailored treatment plans to re-engage progress. We coordinate with the primary care provider and insurer to ensure treatment is sustained, targeted, and effective, with the goal of getting employees back to life and work.
TeamCare+
Integrated Psychiatric Assessment and Virtual CBT
TeamCare+ combines the diagnostic expertise of psychiatrists with the therapeutic benefits of Cognitive Behavioural Therapy. After a psychiatric assessment, eligible employees are referred to a psychotherapist for virtual CBT - a proven method for treating depression, anxiety, and related conditions.
This integrated approach enables collaborative care between psychiatrists, psychotherapists, and the primary care provider, ensuring a clear path to recovery.
TeamCare CBT
Return-to-Work Focused CBT with Expert Psychotherapists
Not every case requires psychiatric care — but early, targeted treatment can still make a significant impact. TeamCare CBT offers fast access to expert psychotherapists trained in return-to-work-focused Cognitive Behavioural Therapy (CBT).
This service is ideal for employees showing early signs of mental health challenges or struggling with adjustment, anxiety, or mild depression. Through structured vCBT sessions, employees receive the tools and strategies they need to improve their mental health and stay at or return to work, often without progressing to a disability claim.
It’s a proactive, cost-effective solution that meets employees where they are and helps them move forward.
TeamCare SUD
Specialized Care for Substance Use Disorders
Mental health conditions can be complex and debilitating, especially considering that up to 20% of people seeking mental health services are also living with an addiction. (Concurrent Disorders, Substance Abuse Canada, 2009). Psychiatrists provide in-depth assessments to support recovery planning, playing a crucial role in reducing the duration of the claim and supporting a successful return to work.
TeamCare PTSD
Specialized Care for Canada’s First Responders
First responders face unique mental health challenges, particularly related to trauma and PTSD. TeamCare FR™ connects these employees with mental health professionals who have specialized experience in treating PTSD.
Working alongside the employee’s primary care provider, our team provides early, expert treatment designed to help first responders recover and return to a healthy, productive life.
Our Results
Here at Medaca, we are thrilled to be making a difference in workplaces across Canada.
We’re proud to have helped so many employers get their employees healthy, happy and back to work quickly.
86% of employees seen by Medaca return to work before the end of STD – 28% improvement
51% reduction in claims that advance to LTD from STD
20% increase in customer claims resolution rates from during
COVID-19 (2020-2021)
COVID-19 (2020-2021)
33% reduction in illness duration resulting in over $2.3 million of employer cost savings per 500 STD claims
26% cost savings per 500 STD claims
Testimonials
“Can I please see Dr. again? He was so nice and wonderful to talk too. I feel tired and overwhelmed but glad I talked with him.
I would love another session with him”
I would love another session with him”
Employee
“I am very appreciative of the psychiatric assessment.
The medication provided through the report has decreased my symptoms and is I am doing much better now.”
The medication provided through the report has decreased my symptoms and is I am doing much better now.”
Employee
“Thank you very much for the final report. It is very complete and everything is
very well explained.“
very well explained.“
Family Physician
“This was an excellent follow up and assessment I appreciate your assessment and detailed treatment suggestions”
Family Physician
“I am very interested in the treatment options discussed and felt that the whole process was amazing.”
Family Physician
“The reviews have been excellent and treatment recommendations have great detail. This has made it clear for me to implement next steps with treatment.”
Family Physician
“Thank you for your thorough assessment and recent follow up. I am open to further recommendations and strategies for dealing with the patient’s
treatment resistant depression.”
treatment resistant depression.”
Family Physician
“I have spoken with Dr. on 2 occasions. He was very helpful and I feel I can contact him anytime.”
Family Physician
“The report was a precious help to me. Thank you!”
Family Physician
“The patient is feeling hopeful and is pleased. He is very keen to follow up on counselling.”
Family Physician
“Thank you for the timely information and getting the patient seen quickly”
Family Physician
“A wonderful conversation with a very enthusiastic Family Physician who asked many relevant questions about this complicated case.
She will focus her attention towards the Bipolar management of her case.”
She will focus her attention towards the Bipolar management of her case.”
Client Case Manager
“This is my first expierence using Medaca, and it has been very positive.
Thank you all for being so prompt with responses and getting the clients the help they need in a timely manner.”
Thank you all for being so prompt with responses and getting the clients the help they need in a timely manner.”
Client Case Manager
“This is just one example on how Medaca can significantly decrease claim durations. I just wanted to share this because this claimant was really having a hard time with the daily symptoms, wanted to go back to work, but was unable to and Medaca was able to change that very quickly, so we thank you.”
Client Case Manager
“You are all a wonderful group: very organized, thorough, polite, and professional. By
far the best assessment company I have ever known!”
far the best assessment company I have ever known!”
Client Case Manager